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FAQ's / troubleshooting
frequently asked questions for internet access
I'm a New User, how do I create an account?
A new user account can be created by clicking the Add User button at the top left of the login page. You will be required to provide a UserID and Password of at least 5 characters in length. The email field is optional, but if provided, must be in the format valid for email addresses. If you provide an email address, a receipt for your purchase will automatically be sent to you.
What are the Wifi Plans I can purchase, what is the cost, & how do I pay?
• Plans of 1, 7 or 30 days duration are available. See the table below for pricing. Due to standard Broadband services not being available in some extreme rural areas, special pricing and/or suplements may apply at some sites. Plans and pricing available at a specific site will be displayed after creating a new user account or after logging in with an expired plan using an existing user account.
• You can pay by credit card online or
• At participating sites you can pick up an IAC Rechargeable Card and put value on the card using cash.
• Ensure that when topping up an IAC Rechargeable Card with Cash for use on Wifi you put on sufficient credit to purchase a Plan, you cannot "Pay-as-you-go" as with the Kiosks.
I get a Security Warning when connecting to the IAC Hotspot, why?
On initial connection you are diverted to the IAC login page, if the website you initally selected starts https://... or diverts to a secure page, e.g. Google, you will get a security error. Some Browsers may allow you to ignore this "error" and continue, but it is safer to always initially connect to a page starting http://.... or set your Browser to a default blank page. Safe websites to use as an initial starter page are generally Media sites such as www.tvnz.co.nz, www.stuff.co.nz, cnn.com
What is pricing policy on Kiosks?
Kiosk pricing has two elements:-
1. Seconds per NZ$, most sites are set to give 12 minutes of time per NZ$, however some sites may vary, notices adjacent to the Kiosks will inform you if pricing is different from the norm.
2. Time/stored value is now deducted in 15 minute blocks, so at a site set for 12mins/$, stored value on an IACCARD will be deducted in NZ$1.25 blocks. Cash can currently only be put on IACCARDs in whole $ values, so it is best to recharge the card in $1.25 multiples, e.g. $5.00...
Where is the wireless icon?
• The wireless icon is in your taskbar, which is located at the bottom right-hand side of the
• The wireless icon may be missing or have an X though it, in this case your Wireless adapter may be switched off, look for a physical switch on the device, maybe labelled Wireless or Flight Mode. Alternatively the Wireless adapter may have been 'soft' disabled. Right click the icon and select Properties, find the adapter and right click on the icon, if disabled you should have an Enable option.
• You may need to open the wireless connection manually to view the available networks. Go to:
- (Windows XP) Start - All Programs - Accessories - Communications - Network - Connections
- (Windows Vista) Start - Connect to
- (Windows 7) Start - Connect to
- (Mac) Apple - System Preferences - Network
I can't see the IAC network/ my signal strength is low
• Try turning your wireless device off and on again and wait for a few minutes. MS Windows often won't correctly resume the Wireless device if the Laptop has been put in 'sleep' mode.
• The signal may be low in your area, so try moving to a different area of the property/ building. You will have the best signal when you have line of sight with the wireless antenna, usually located on the top of the reception or amenities building
The IAC network is listed as ‘unsecure'
• Hotspot networks are almost always listed as unsecure as they require no password to allow you to join them. However, if you go to a secure site such as Internet Banking or most (but not all) online shopping sites, that site will provide end to end security between their site and your Browser. Look for a padlock symbol in your Browser this indicates a secure session, clicking on the padlock symbol will generally give you some extra information on the level of security provided. Email is generally not secure unless your Email provider supports secure email and you have specifically configured this in your Email software.
How do I log in with an IACCARD card?
• IACCARDs have a UserID and scratch off panel hiding the Password. UserIDs and Passwords are not case sensitive and are an English word followed by some punctuation and numeric characters.
• On Wireless use both the UserID and Password.
• On Kiosks enter only the UserID in the box provided at the top of the screen.