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FAQ's / troubleshooting
frequently asked questions for internet access
What are the Wireless time/data plans I can purchase, what is the cost, & how do I pay?
"Unlimited Data Wireless Plans"
IAC is pleased to announce the introduction of wireless plans that are effectively only limited on time on all new and existing wireless plan subscriptions, effective Dec 1st 2012.
We are working on our systems to make the data truly unlimited, but in the interim all new and any existing plans as at Dec 1st 2012 will have a maximum data allowance that should not expire within the time limit of the plan.
• Plans ranging from 1 day to 1 month are available. See the table below for pricing. All pricing plans and details are also displayed at the top of the Wireless Login screen i.e. you can see all the details before you need to purchase
• You can pay by credit card online or
• At participating sites you can pick up an IAC Rechargeable Card and put value on the card using cash.
• Ensure that when topping up an IAC Rechargeable Card with Cash for use on Wireless you put on sufficient credit to purchase a Plan, you cannot "Pay-as-you-go" as with the Kiosks.
What is pricing policy on Kiosks?
Kiosk pricing has two elements:-
1. Seconds per NZ$, most sites are set to give 12 minutes of time per NZ$, however some sites may vary, notices adjacent to the Kiosks will inform you if pricing is different from the norm.
2. Time/stored value is now deducted in 15 minute blocks, so at a site set for 12mins/$, stored value on an IACCARD will be deducted in NZ$1.25 blocks. Cash can currently only be put on IACCARDs in whole $ values, so it is best to recharge the card in $1.25 multiples, e.g. $5.00...
Where is the wireless icon?
• The wireless icon is in your taskbar, which is located at the bottom right-hand side of the
• The wireless icon may be missing or have an X though it, in this case your Wireless adapter may be switched off, look for a physical switch on the device, maybe labelled Wireless or Flight Mode. Alternatively the Wireless adapter may have been 'soft' disabled. Right click the icon and select Properties, find the adapter and right click on the icon, if disabled you should have an Enable option.
• You may need to open the wireless connection manually to view the available networks. Go to:
- (Windows XP) Start - All Programs - Accessories - Communications - Network - Connections
- (Windows Vista) Start - Connect to
- (Windows 7) Start - Connect to
- (Mac) Apple - System Preferences - Network
I can't see the ‘iac' network/ my signal strength is low
• Try turning your wireless device off and on again, and wait for a few minutes. MS Windows often won't correctly resume the Wireless device if the Laptop has been put in 'sleep' mode.
• The signal may be low in your area, so try moving to a different area of the property/ building. You will have the best signal when you have line of sight with the wireless antenna, usually located on the top of the reception or amenities building
The iac network is listed as ‘unsecure'
• Hotspot networks are always listed as unsecure as they require no password to allow you to join them. However, if you go to a secure site such as Internet Banking or most (but not all) online shopping sites, that site will provide end to end security between their site and your Browser. Look for a padlock symbol in your Browser this indicates a secure session, clicking on the padlock symbol will generally give you some extra information on the level of security provided.
How do I log in with an IACCARD card?
• IACCARDs have a UserID and scratch off panel hiding the Password. Passwords are all lowercase and are an English word followed by some punctuation and numeric characters.
• On Wireless use both the UserID and Password.
• On Kiosks enter only the UserID in the box provided at the top of the screen.