Software Update Known Issues

Following the major software update on 21st-22nd March we are experiencing a few teething problems. We are working through these issues as fast as we can, so please bear with us.

This page will be updated regularly as we identify issues, workarounds and ultimately fix the problem, please check back regularly.

Workarounds/Quick Fixes

Login Problems

Expired Accounts

Problem:

All accounts which were expired at the time of the data merge have not been loaded on the new system.

Solution:

Create a new account.

Status:

Fixed

Saved UserID/Password in Internet Explorer

Problem:

With Internet Explorer, if you have saved your UserID and Password within the Brower, both UserID and Password fields get automatically populated, but it's not obvious that the Password field has, the Password placeholder characters ******* may not be visible on some versions of Internet Explorer.

Workaround: (4 choices)

1. Just click Log Me In and you should get in.

2. Click your left mouse button in the extreme right of the Password box then drag left, then press Delete key and re-enter your Password.

3. Use an alternative Browser. This problem doesn't appear to affect Mozilla Firefox. We have had no specific reports about Chrome or Safari.

4. Turn off UserID/Password saving or remove the stored login credentials for our Wifi Portal in Internet Explorer.

Status:

Under Investigation

RADIUS Server not responding

Problem:

Some sites have an Internet connection which changes its address periodically. This is causing us to have to periodically reset the Server at our end in order to pickup the new address.

Solution:

After the Internet connection reset it can take upto 30 minutes for the new address to be available. Please try again later, if still a problem after 30 minutes, call IAC Support.

Status:

 Under Investigation

My Account - Some accounts, Expiry Date and/or Time Remaining wrong

Problem:

Expiry Date and/or Time Remaining displayed incorrectly.

Solution:

None currently, we're still evaluating a solution to apply to affected accounts. If you believe your account has expired prematurely, please email us with details and we will investigate each case individually. If urgent, please call IAC Support.

Status:

Under Investigation